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Precautions for Everyday Use

Misshapen Rings / Lost Gemstones

Gemstone rings are delicate

Without knowing it, we often put strength in our palms during our everyday lives. When pressure is applied to a ring, it causes the ring to change shape from a circle to an oval, sometimes causing diamonds to fall out.

Please remove rings when engaging in sports that involve a strong grip, such as tennis or golf, or when doing garden work.

Care is especially needed with diamond eternity rings, which are set with diamonds all around. Since there is less metal, pressure and impact are more likely to affect them.

Misshapen Rings / Lost Gemstones

Beware of Applause

A fairly common but unknown reason for misshapen rings is applause. When wearing rings on both hands to a sporting event or concert, you may get carried away in enthusiastic applause. The rings can hit each other in the palms, causing damage to the less durable ring. When applauding with rings on both hands, take care to applaud with the fingers of one hand against the palm of the other.

拍手にご用心

Watch the applause video
Watch a video showing rings losing their shape.

Repairs

Repairs to misshapen rings and resetting of stones that have fallen out will be performed at no charge for 2 years after the date of purchase. After 2 years, repairs will be made according to the following cost schedule.

Misshapen Ring
Repair Cost
Gemstone Setting Cost
(if gems are present)
If Gems are Lost
Setting Cost + Stone cost
Repair Time
(after receiving)
Eternity Rings
(Diamonds All Around)
$ 100 (US) $ 100 $ 100 + stone cost 2 weeks
Other Rings
Gems 1/2 or 1/3 around
$ 86 $ 86 $ 86 + stone cost 2 weeks
Note: Gemstone prices vary. Please request an estimate from your authorized SUWA jeweler.
Remaking cost
(or replacement cost)
Repair Time
(after receiving)
Eternity Rings
(Diamonds All Around)
$ 500 to $ 900 (US)
(depending on model)
1 month
Other Rings
Gems 1/2 or 1/3 around
$ 300 to $ 500
(depending on model)
1 month
* If damage is severe, it may be necessary to remake the ring using the customer's original gemstones.

Precious Metal Wear

After years of use

After wearing a ring daily over a long period of time, the metal holding the gemstones in place will gradually wear down from rubbing against surfaces. Continued use in this condition will eventually result in gems coming loose as the setting can no longer hold them in place.

As a general rule, please take your ring in to your authorized SUWA jeweler once a year to check the condition of the setting. Depending on the condition, recommendations will be made for remaking your ring.

Remaking

This normally involves fabricating a new ring, and setting it with the customer's gemstones.

Even in the short term, unforeseen accidents such as breaking a prong by striking the ring against an object may make remaking necessary.

Repairs

Repairs will be made at no cost for 2 years from the date of purchase. After 2 years, repairs will be made according to the following cost schedule.

Precious Metal Wear
Remaking cost
(or replacement cost)
Repair Time
(after receiving)
Eternity Rings
(Diamonds All Around)
$ 500 to $ 900 (US)
(depending on model)
1 month
Other Rings
(Gems 1/2 or 1/3 around)
$ 500 to $ 900 (US)
(depending on model)
1 month

Storing Jewelry

After each use, wipe jewelry clean with a soft, dry cloth before storage.

If gems rub against each other, they may scratch or damage each other. Make sure that jewelry pieces do not hit against each other.

Separating jewelry and storing them in two or three locations can help reduce the risk of theft or damage by disaster.

Storing Jewelry